Crisis Response

Crisis Solutions Center

1600 South Lane Street Seattle, WA 98144
Crisis Solutions Center building on opening day, with balloons on a sign
The Crisis Solutions Center (CSC) provides a resource for police, medics, crisis mental health professionals, and other first responders to use for individuals who are in crisis and might otherwise receive no help, or be taken to jail or a hospital emergency department. The goal of the CSC is to reduce chronic homelessness and unnecessary involvement in the criminal justice and emergency medical systems.

General information sheet here

A team of mental health and chemical dependency professionals help stabilize the current crisis in a voluntary inpatient setting. They will also immediately work to refer participants to long-term assistance and housing, tailored to each person’s needs. As a result, the CSC helps reduce overall admissions to jails, hospital emergency departments and psychiatric hospital inpatient units.

The Crisis Solutions Center launched its operations on August 6, 2012, and has three components:

  • The Crisis Diversion Facility (CDF) accepts individuals in behavioral crisis who are referred by first responders in King County. Clients stay in this program for up to 72 hours, and receive various kinds of stabilization, monitoring, and referrals to outside resources.
  • Crisis Diversion Interim Services (CDIS) is a “step-down” program which admits clients referred directly from the (CDF) 72-hour program who are homeless or at risk for homelessness. Clients may stay up to 14 days and have access to more long-term supports.
  • The Mobile Crisis Team (MCT) is composed of Mental Health and Substance Use Disorder Professionals who accept referrals from police and medics to provide services to individuals experiencing crises.

Referral Sources

The Crisis Diversion Facility and Mobile Crisis Team will only accept eligible individuals in behavioral crisis who are referred by first responders in King County, including law enforcement, Fire Department/Medic One units, Designated Mental Health Professionals and hospital emergency departments social workers. Referrals to the Crisis Diversion Interim Services will come only from the Crisis Diversion Facility.

Crisis Respite Program

Working in partnership with Harborview Medical Center, King County Mental Health Court, and hospitals across the county, the Crisis Respite Program is a vital buffer between psychiatric emergency care and life back on the streets. Without this program, these people would have little choice but to return to the streets, where they would most likely repeat a cycle of using costly public services like emergency rooms, jails, sobering centers and courts.

Located in a separate section of our Main Shelter, the CRP includes 20 beds (14 for men, 6 for women) and specialized staffing 24/7. This program can provide:

  • Short-term, intensive case management
  • Referrals to other community resources
  • Medication monitoring
  • Access to primary healthcare
  • VAT/VISPDAT assessments to help start the housing process